Cancellation Policy of the Consumer
You have the right to cancel your contract (e.g. by phone, mail, email) without providing any particular reason within the first 14 days. The cancellation period begins when this information has been received in writing, but not before the recipient has received the goods (in the case of repeated deliveries of similar goods, not before the first partial delivery has been made) and not before our informational obligations have been fulfilled. The cancellation period is observed by simply sending the cancellation or the goods within the stated timeframe.
In addition, the customer shall be entitled to the statutory rights of revocation and reduction in price in all cases of defects occurring during the term of the warranty, provided the statutory conditions apply.
Where the customer wishes to claim damages in lieu of performance for a defect and the goods are capable of being repaired, a repair shall only be deemed failed after the second unsuccessful attempt. The statutory regulations concerning the dispensability of the fixing of a time- limit shall remain unaffected.
The cancellation is to be addressed to:TobyRich GmbH
+49 421 3658 3219
Consequences of Cancellation
In the event of an effective return, it must be ensured that the services received by both parties are returned along with any benefits gained as a result (e.g. advantages of use). In the event of the merchandise showing wear, compensation may be demanded. This is not the case when the wear on the goods can be compared to the type of testing that would, for example, have been possible in a store. By the way, you can avoid the obligation to provide compensation, for wear caused by using the product in a way that is not intended, by treating the items as if they are not your property and not doing anything that may affect their value. Obligations for the repayment of payments made must be fulfilled within 30 days. The deadline begins for you with the sending of the merchandise or issuing a collection request and for us with receipt of the same.
For brand new goods claims of defects are subject to limitation 12 months after
delivery. This shall not apply in cases of injury to life, body or health and in the case of intentional act and gross negligence. This shall not affect the statutory provisions regarding suspension and the recommencement of the time limits.
Any warranty claims shall be excluded in the case of merely a slight deviation from the agreed quality, an immaterial impairment to utility, natural wear and tear or damage which occurs after the passing of risk as a result of improper treatment, excessive strain, unsuitable operating materials, failure to observe the operating instructions, defective preconditions on the customer’s premises or technical details provided by the customer or due to external influences which were not foreseen when the contract was formed. This shall also apply if there have been interventions or changes made to the goods by the customer or by third parties without our prior written consent.
- End of Cancellation Policy -